Samsung Galaxy Note 3 – SIM limitations
How to use puman.ru to unlock the Samsung Galaxy Note 3 (or any other handset)
Disclaimer: Whilst we can report that the following method for unlocking the Samsung Galaxy Note 3 and the (other region-locked Samsung smartphones that we range) is successful, it is not an activity endorsed by Clove and we will not be held responsible for any implications that it may have on your handset’s warranty
It is a Russian website, but can be translated to English by your web browser. This page shows a list of handsets for which the site can provide an unlock code.
After translating the page, you will see that the service for the Galaxy Note 3 is close to the top.
If you would like to check that your handset is compatible for unlocking and to then place an order, you can do so by emailing email@example.com. Include your IMEI number with the email so that they can check your handset’s compatibility.
Email correspondence is fast, friendly and written in English. Once they have confirmed that your handset can be unlocked, they will ask you to make a payment by PayPal. Price varies per handset, but for the Note 3 it is $26.
When making the payment by PayPal, include your IMEI again in the comments. Punman.ru will then email you the code once they have it. Again, the time to provide the code varies between minutes, hours and days depending on the handset. The turnaround time for the Note 3 is 12-24 hours, although our contact had his code emailed through within 20 minutes.
Once you have received the code, turn your handset on with an overseas SIM in it. This will bring up the network lock message and the prompt to enter the unlock code. Enter your code and the network lock will be removed.
Our source has tried this with a Thai SIM card in Thailand and was able to successfully remove the network lock and make use of GSM and 3G networks.
Please bear in mind that if you unlock the handset but are then unable to use it for 3G, you may need to configure the access point names.
This can be found under settings > mobile networks. Often they are downloaded automatically, but in some cases they do need to be entered manually. If the latter is the case for your handset, you may be able to find them online, but if not you will need to contact your network provider to determine what they are. They are specific to your provider, not the handset, so you would need to search for ‘Vodafone apn’ rather than ‘Galaxy Note 3 apn’.
UPDATE 07/10/13 – Official reports are still conflicted however we have made the decision not to offer the European Galaxy Note 3 for delivery outside of the EEA and compatible territories, unless we have the explicit consent of the customer and their understanding of the regional lock. We have made this decision based on investigation with colleagues and customers in countries considered ‘incompatible’ and due to information received from Samsung Customer Support centres across Europe.
Samsung UK released the following statement following the release of the Note 3:
“In order to provide customers with the optimal mobile experience in each region including customer care services, Samsung has incorporated the ‘regional SIM lock’ feature into Galaxy Note 3 devices. The product is only compatible with a SIM-card issued from a mobile operator within the region identified on the sticker of the product package. When the device is activated with a SIM card issued from the other region, the device may be automatically locked until it is released at the dedicated service centre.
Once a device is activated normally, the regional SIM lock is automatically released. Users can enjoy the roaming service as usual and can use other region’s SIM card when travelling. The regional SIM lock has been applied to the Galaxy Note II and Galaxy S4 devices through a software update in selective markets. The regional SIM lock does NOT affect the device’s features and performance. Users can continue to enjoy all the advanced features of our products.”
We have also received this communication through Samsung Backstage on Facebook:
Hi [redacted] the regional sim card lock will not prevent customers from using the device abroad or using local sim cards, provided that the sim card used upon starting up the device is from [sic] a European sim card. It is designed to ensure that devices are sold within the region that they were designed for in order to ensure an optimal customer experience.
Both of these statements would signify that if you purchase a Note 3 from Clove and activate it within a compatible territory, you can still travel and insert a SIM from a non supported territory without limitation.
We now reiterate that our own experience and that of our customers and colleagues contradicts these statements. As a direct result of what we have learned, we will therefore not be allowing shipments outside of the compatible territories, without the express consent of the customer who we have ensured is aware of the regional lock limitations.
Read on for our original post and the list of compatible territories.
The Samsung Galaxy Note 3 is the successor to the very popular Note 2.
Now available, the Note 3 is already proving very popular, with new and existing Samsung Note owners.
At Clove we now have stock of the Note 3 European SIM model, SM-N9005. These have 4G connectivity and a quad-core processor.
We wish to make our UK & European customers aware of certain functionality limitations regarding SIM cards on the Note 3.
The following image is of a sticker on our stock of Samsung Galaxy Note 3.
If you travel internationally (outside Europe) and usually insert a local SIM card when in those countries, the Note 3 will NOT be able to use the local network. It will lose all mobile connectivity with the exception of emergency calls.
For example, if you travel to the USA and insert a SIM card issued in the USA, you will not be able to use the Note 3 for any voice calls, text messages and mobile data connection. It will work via a WiFi connectivity only.
We are accepting and shipping all orders from Europe, with the exception of those countries mentioned.
As a result any orders received outside of Europe will not be shipped.