Lack of updates frustrates users
When we buy any products, particularly technology, we expect a level of support during the ownership of that product.
Support could be in the form of software updates, repairs in and outside of warranty as well as help should there be a query about the product and getting it to function correctly.
There are 2 sides to this support issue. Firstly the customer and what is expected and secondly the manufacturer and what they can afford to give.
Support is priced into a product, but this support can only last so long and some users will inevitably expect support after it has stopped.
The question really comes down to, what is an acceptable time period of support for the product you are buying?
Inevitably the more support users require, the higher the initial cost.
With most technology products such as smartphones now having a 24 month warranty, it is not unfair to expect that support for that phone is a minimum of 24 months.
HTC however have come on record to say that they will no longer be offering software updates on the HTC One S. There will be warranty supports, but newer versions of Android and HTC Sense will not be offered to customers despite previous confirmation that they would get such.
It is a tricky situation, HTC would appear to be focusing on more popular products like the HTC One. This change of direction has frustrated some users (initiated by Land of Droid) who have setup a campaign against HTC to get them to revert their decision. You can find out more and sign the petition here.
Whilst HTC have come under fire for their decision, they are not the first nor will they be the last to cease support earlier than customers expect.
They feel the product is stable and performs well in its current state.
What are your thoughts on the matter of support not just for smartphones? How long would you expect a device to be supported for?