Samsung cull accessories users want
Further to a post last week regarding building greater customer satisfaction by providing accessories (here), Samsung have confirmed to us that they are no longer producing a popular keyboard dock for a range of their tablets.
Samsung have decided to discontinue the popular keyboard dock for the Galaxy Note 10.1, Tab 2 7.0 & 10 due to supply issues.
Here are Clove we have had a number of customers waiting for us to supply these docks, many of whom had been waiting since November, when stock was last available.
It has not been disclosed as to what ‘supply’ issues Samsung are having, but from our knowledge there is nothing particularly rare or sought after within these docks; unless we are missing something?!
Samsung are intending to replace these all in one docks with a Bluetooth keyboard and a tablet stand (shown here) subsequently meaning 2 accessories rather than one and inevitably a higher cost and not exactly practical for mobile computing.
We have been provided a part code and indicative price for the keyboard, but no images, description or dimensions. It sounds crazy but this is the truth.
We find this extremely disappointing and believe a company the size of Samsung should be able to deliver such an accessory, especially as over the Christmas period there was a massive push on tablets with a cashback offer up to £50 and by all accounts this was very successful for Samsung.
Those customers who have invested in Samsung and bought one of their tablets have now been limited by not having the keyboard dock. Whilst not all customers would want the dock, for professional users this was a very practical solution.
Many customers would no doubt be happy to wait to a point, providing they were updated, but as with many accessories from Samsung there seem to be infinite delays. Samsung has had great success over recent months and it seems they are putting more effort into getting handsets out than getting the accessories that existing and new customers want.
Thankfully there are other options available, such as a case that you can manipulate into a stand and too protect the tablet, but for many this are not ideal options.
Many are investing their hard earned money into these premium products and they are rewarded with complicated cashback procedures and poor support in terms of accessories.