IMPORTANT ANNOUNCEMENT FOR RUSSIAN CUSTOMERS
If you are a current customer of Clove Technology or looking to purchase from us, we would like to make you aware of some changes we have had to make to shipping/postage services to Russia.
We appreciate your custom and wish to offer you the best service we can, however…
We have experienced an extremely high level of delays, theft and lost packages using the ParcelForce/EMS mail system. We feel that this service is now detrimental to the service we can offer you and is affecting your perception of Clove as well as leaving you and us frustrated at the delays and loses.
As a result we have been forced to offer an alternative method at a slightly higher cost.
‘Euro Post‘ is the name we have given to a service we use for delivery of packages into Russia. This replaces ParcelForce and other International mail options.
This is a fully tracked service that is similar to EMS/Parcelforce. Deliveries take 7-14 working days on average, but can take up to 4 weeks to arrive.
EMS, ParcelForce, DHL, FedEx or any other courier service is not available to Russia due to the high level of theft and lost packages.
Like other delivery services Euro Post does require a signature upon delivery and if you are not in at the time of the delivery, the package will be taken to your local post office/mail centre.
Packages sent by Euro Post are still subject to the same import rules/conditions as any other service.
Packages are fully insured against loss or damage.
Due to the way that the Euro Post service works, whilst a tracking number is emailed to you on the day of dispatch, it can take up to 72 hours before you see any tracking information on the tracking link provided at the time of dispatch.
We understand that the increased shipping price may not be what you wanted to hear, we hope you understand our reasons for doing so. It is to ensure that we can offer you the best service we can.