A little known fact about mobile phone contracts in the UK…
Consumer watchdog Which has launched a campaign to put an end to a clause in mobile phone contracts that many people in the UK are not aware of: companies can increase charges at any point of a contract and in some cases can do so even if it is a ‘fixed’ contract.
Fixed means fixed
According to Which, in 2011-2012 Vodafone, Orange, T-Mobile and Three all increased their contract prices. Which found that many customers were unaware that companies have the right to increase their prices even for customers on ‘fixed’ contracts, as long as the rise isn’t higher than inflation. Considering the prices paid for mobile phone contracts (and the relatively poor service that many of them provide in terms of coverage), this is unacceptable. Which has therefore started its ‘fixed means fixed’ campaign, which you can pledge your allegiance to here, or using the form below.