You may have recently placed an order for a HP Palm Pre 3 or been following the Clove website and blog for news on the apparent price drop on this smartphone.
You will no doubt be aware of both HP’s initial announcement to cease production and sale of the Web OS devices including the Pre 3 and the “fire sale” of products which began in the US.
We have been in conversation with the UK HP distributor over the last few days in what has become a very frustrating situation for all of us.
No decision has come from HP, but we think it is likely that the Pre 3 will NOT be offered to our sales channel and all the stock is likely to be handled by HP direct as they decide how to move on the stock of both the devices and accessories.
We have therefore this morning taken the decision to CANCEL all back orders for the Pre 3 and refund those customers who paid in advance for the Pre 3. Any orders placed with Clove for the Pre 3 will not ship. The Pre 3 has also been taken off sale on the website.
If the situation changes we would inform all customers who placed a back order as a priority, but we think this is unlikely to change.
We can only apologise for what has been a difficult and confusing time for all of us and we have tried to keep you informed as best we can during this period.
The cancellation of the order (if you have one with us) will take place today and the refund will also be processed today. Please note that it may take up to 7 days for the refund to show on your account.
The same procedure has been taken for the HP TouchPad.
We would of course hope that you will come back to us when you are ready to make a new purchase for an alternative Smartphone