August 25, 2011 By

HP Pre 3 & HP TouchPad – Removed from sale, orders cancelled at Clove

You may have recently placed an order for a HP Palm Pre 3 or been following the Clove website and blog for news on the apparent price drop on this smartphone.

You will no doubt be aware of both HP’s initial announcement to cease production and sale of the Web OS devices including the Pre 3 and the “fire sale” of products which began in the US.

We have been in conversation with the UK HP distributor over the last few days in what has become a very frustrating situation for all of us.

No decision has come from HP, but we think it is likely that the Pre 3 will NOT be offered to our sales channel and all the stock is likely to be handled by HP direct as they decide how to move on the stock of both the devices and accessories.

We have therefore this morning taken the decision to CANCEL all back orders for the Pre 3 and refund those customers who paid in advance for the Pre 3. Any orders placed with Clove for the Pre 3 will not ship. The Pre 3 has also been taken off sale on the website.

If the situation changes we would inform all customers who placed a back order as a priority, but we think this is unlikely to change.

We can only apologise for what has been a difficult and confusing time for all of us and we have tried to keep you informed as best we can during this period.

The cancellation of the order (if you have one with us) will take place today and the refund will also be processed today. Please note that it may take up to 7 days for the refund to show on your account.

The same procedure has been taken for the HP TouchPad.

We would of course hope that you will come back to us when you are ready to make a new purchase for an alternative Smartphone

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About Jon

Constantly challenging opinions and looking for new opportunities, Jon develops the product ranges and business activities and very much strives to maintaining growth and taking Clove in to the future.

Never knowing when to stop, he spends too much time in the office! He's very organised; writes lists, reports, spreadsheets, you name it, he's on to it!! When he does relax, however, he can be found driving his pride and joy (his Range Rover Sport), walking his Dog, down the pub or at a local restaurant. He does too like the finer things in life and often lives beyond his means, only the best hotels will do.

Comments

  1. Jake says:
    August 25, 2011 at 11:01 am

    NOOOOOOOOOOOOOOOOOOOOOOOOOOO!

    • Keletso says:
      August 25, 2011 at 12:36 pm

      +1
      really bummed about this!I guess now I will have to wait and see what to get when Mango handsets are released.ah,well….

  2. karnka says:
    August 25, 2011 at 11:05 am

    HP have really handled this well, haven’t they(!)

    I would say it would make me think twice about buying say a laptop from them but given that they want out of the consumer market entirely it makes perfect sense that they’re not bothered about upsetting people.

    Ah well :)

  3. Ian J Cottee says:
    August 25, 2011 at 12:46 pm

    I didn’t place an order with you and haven’t ordered from you in the past, but I just wanted to say that I think you have handled yourselves very well in this situation and I will be looking to use your services in the future.