You may have recently placed an order for a HP Palm Pre 3 or been following the Clove website and blog for news on the apparent price drop on this smartphone.
You will no doubt be aware of both HP’s initial announcement to cease production and sale of the Web OS devices including the Pre 3 and the “fire sale” of products which began in the US.
We have been in conversation with the UK HP distributor over the last few days in what has become a very frustrating situation for all of us.
No decision has come from HP, but we think it is likely that the Pre 3 will NOT be offered to our sales channel and all the stock is likely to be handled by HP direct as they decide how to move on the stock of both the devices and accessories.
We have therefore this morning taken the decision to CANCEL all back orders for the Pre 3 and refund those customers who paid in advance for the Pre 3. Any orders placed with Clove for the Pre 3 will not ship. The Pre 3 has also been taken off sale on the website.
If the situation changes we would inform all customers who placed a back order as a priority, but we think this is unlikely to change.
We can only apologise for what has been a difficult and confusing time for all of us and we have tried to keep you informed as best we can during this period.
The cancellation of the order (if you have one with us) will take place today and the refund will also be processed today. Please note that it may take up to 7 days for the refund to show on your account.
We would of course hope that you will come back to us when you are ready to make a new purchase for an alternative Smartphone.
NOTE: If you were too interested in or had an order for the HP TouchPad, the situation is the same. All orders have been cancelled, money will be refunded and the product removed from sale on the Clove website.
HP Touchpad – Unlikely to see stock of these at the reduced price here at Clove, but optimistic. Demand is high through major high street stores for stock.
HP Pre 3 – Still no decision – Conversations are taking place but many contractual issues that require signing off by various teams/persons which complicates the situation.
We are aware that Palm Eurostore has announced that any decision regarding stock availability has been delayed until Friday. We cannot confirm as to whether or not this is the case and how it will affect ourselves, but at this stage all retailers await the same information from HP. We appreciate your patience with the situation and will do our best to keep you as up to date as possible.
For customers that have outstanding orders for the Pre 3 & Touchpad with Clove:
Your order is not guaranteed. We will only be able to fulfil your order should stock be made available to us by HP. This is the information we await at the moment – when/if stock will be available and at what price we will be in contact with you.
TUESDAY 23RD AUGUST UPDATE
We have today been in-undated with calls, emails and order for the HP Pre 3 on the assumption that the price will be coming down based on RUMOURS on the web.
These have spiralled, and it is thought that there will be a price drop, but the new price and accurate stock availability HAS NOT BEEN confirmed.
We have subsequently disabled the buy facility on our website and will re-instate this only when the situation has been confirmed by HP.
We are currently awaiting official written confirmation from HP that the price is dropping and what the new price will be.
Any orders placed will be held and not shipped until there is clarity on the situation. Anyone who has placed an order will be contacted when we have this information and any price changes communicated and applied.
Those who have orders already will get priority on any stock that does come through and when the buy facility is re-enabled it will be a purely first come first serve basis.
Anyone who has yet to place an order need to wait until such time as confirmation on the situation has been made by HP.
PLEASE DO NOT call or email as the message given will be the same as this. We can not change or control the situation at this time.
This situation affects all UK retailers and they are in the same position!
WE WILL UPDATE OUR WEBSITE, BLOG, TWITTER AND MESSAGE AS SOON AS WE HAVE CONFIRMED INFORMATION.