We have had quite a few calls and emails from customers who have complained that their HTC 7 Pro device is not switching on.
The reason for this is, that the HTC 7 Pro ships with the battery in device already, however, there is a piece of insulating plastic that needs to be removed before the device will switch on.
To remove this plastic you need to remove the back cover, which at first does not appear obvious.
To remove the cover, you need to slide open the device, turn it over and you will see a small clip that you can then pull on to open the device.
If you click the image below, you will see a more detailed guide (the same as the one included in the box) that explains how to do this.